Privacy Policy
Last updated: 15 February 2026
1. Overview
2102.io ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect the following types of personal information:
- Contact information: Name, email address, and company name when you submit our contact form or engage our services
- Communication records: Emails, messages, and project briefs exchanged during an engagement
- Analytics data: Anonymous usage data including pages visited, time on site, and referral source (collected via privacy-respecting analytics)
- Payment information: Billing details processed through our payment provider (we do not store credit card numbers)
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide quotes
- Deliver contracted services
- Send project updates and deliverables
- Improve our website and services
- Comply with legal obligations
We do not use your information for unsolicited marketing unless you have opted in.
4. Cookies and Tracking
Our website uses essential cookies for basic functionality (form submissions, preference storage). We use privacy-respecting analytics that do not track individual users across websites. We do not use third-party advertising cookies.
If we implement Cloudflare Turnstile for form protection, it may set cookies necessary for bot detection. These cookies are essential for security and cannot be opted out of while using our forms.
5. Third-Party Services
We may share limited information with the following categories of third-party services:
- Hosting: Cloudflare (website hosting and security)
- Analytics: Privacy-respecting analytics provider
- Payment processing: Secure payment provider for invoicing
- Email: Email service provider for communication
We do not sell, trade, or rent your personal information to third parties.
6. Data Storage and Security
Personal information is stored securely using industry-standard encryption and access controls. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 12 months unless an ongoing engagement exists.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or outdated information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
8. International Data Transfers
Some third-party services we use may store data outside Australia. Where this occurs, we ensure appropriate safeguards are in place consistent with the APPs. Our primary hosting (Cloudflare) operates a global network but we configure our services for Australian data residency where possible.
9. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes take effect when posted on this page. We will note the date of the most recent update at the top of this policy.
11. Contact Us
For privacy-related enquiries, to exercise your rights, or to make a complaint, contact us at hello@2102.io.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.